DO NOT return items without prior authorization. You MUST obtain an authorization for return. Unauthorized returns will NOT be accepted and may be refused or disregarded. If we authorize a return, we will provide you with a RMA (Return Merchandise Authorization) number and instructions for returning the items to us.


  • Damaged, defective, and shipment errors may be returned for replacement, full credit or refund.
  • If you receive a damaged, defective, or shipment error, please contact us within 7 days of receipt of goods at [email protected] or call us at (510) 887-1899 
  • Please include the following information: 1) name, 2) order number, 3) contact phone number and email address, and 4) brief description of damage, defect, or shipment error.
  • Delayed damage requests cannot be accepted and opened bottles cannot be returned.
  • Before you ship your return, you must receive an RMA number, and return instructions.
  • Unless otherwise requested, all returns must be done via U.S. Postal Service regular service.
  • Turnaround time for returns is approximately 2-3 weeks.


  • If you would like to return your item(s) for a reason other than damage, defect, or shipment error, there will be a 15% restocking service PLUS the return shipping cost will be your responsibility.
  • Product must be returned original unopened package and in good condition.
  • When product(s) have been received and inspected as in acceptable condition, your purchase amount will be refunded less 15%.
  • Before you ship your returns, you must call to receive an RMA number, and return instructions.
  • Turnaround time for returns is approximately 2-3 weeks.